Important Update: We Are Building Back Up, Brick By Brick!

From: FireStarToys - Wednesday Sep 20,2023 10:52 am

Hi there,
Since the serious incident which took place at our HQ last week, we've been inundated with your messages of support and well wishes, and quite frankly, have been genuinely touched to hear from so many of you.
We understand that to many of our customers, FireStar Toys is not just 'another company' and you are as much a part of our journey as anyone who works here. Therefore, we wanted to make sure that we took the time to keep you updated with what has happened, and what is coming next.
On the morning of Tuesday 12^th September, our team arrived to find smoke billowing from our HQ building. Our worst nightmare had been realised; A fire. As we watched helplessly from afar, we all felt the weight of what this could mean for FireStar Toys.
So where does that leave us? Well, FireStar Toys is here to stay!
We would like to take a moment to thank the brave Fire & Rescue crews who attended the incident. We're incredibly grateful for your hard work, but more importantly, are pleased that everyone walked away unscathed.
Though the fire was intense and all consuming, we intend to rebuild. We'll be moving into a temporary premises whist our old HQ is given some much-needed attention.
Due to the severity of the fire, we will unfortunately be unable to fulfil any orders that were yet to be dispatched from our HQ. Any customers directly affected by this would have received an email notifying them of our offer of either a full refund or 150% of the orders value in StarPoints. Thank you to those of you who have already responded regarding this. Please note, that refunds may take 2 - 3 weeks to action. Please bear with us as we deal with this unprecedented situation.
It will take some time to rebuild our extensive catalogue of parts and figures back to where it once was. However, we want to make sure we prioritise the products you want most. Therefore, your 'Back In Stock' requests will decide which products return first! Simply visit our website and leave your email address in the 'Back In Stock' request field of your chosen product.
You won't have long to wait before you can get your hands on the latest and greatest in buildable customised awesomeness; The website will re-open to orders from early November!
Finally, we know that among our customers and supporters are incredible creators; Your talent to take your favourite FireStar findings and pose them for the perfect picture is unparalleled! To ensure these artistic individuals get the recognition they deserve, we'll continue to showcase their creativity on our social media accounts.
Once again, we thank you for your support as we work to rebuild FireStar Toys to be bigger and better than before. We can hear you cheering us from the sidelines, and look forward to you being a part of this next awesome chapter.
All the best,
FireStar Toys

Copyright © 2023 FIRESTAR TOYS LTD, All rights reserved.
You've received this newsletter as you have either subscribed to receive our latest deals and competitions or have ordered from the Firestartoys.com website.

Our mailing address is:

FIRESTAR TOYS LTD

UNIT 6, LISMIRRANE INDUSTRIAL PARK

ELSTREE ROAD

ELSTREE, HERTS WD6 3EE

United Kingdom

Add us to your address book

Want to change how you receive these emails?
You can update your preferences or from this list.