| All of our discounts are applied to qualifying items on a prorated basis, which is shown on your receipt. That means if you return it for a refund you’ll receive the discounted (prorated) amount you actually paid, rather than the full price of the item before it was discounted. Some restrictions do apply and, as always, our discounts cannot be combined with any other coupons or offers. Promotional discount is based upon value as applied to US stores; prices may vary when applied to Canadian stores. Price adjustments cannot be made on previous purchases. If you need an explanation, just ask any sales associate in our stores for help with these details. Or, if a store isn’t convenient, contact us directly through the several options listed below. We really do want to make this easy so you can enjoy as many candles, fragrances and accents as you like. Free shipping is available regularly on orders of $50 or more and in special promotions at other order total thresholds — it applies to our Economy Shipping service within the 48 contiguous states. Ready and Waiting to Help You.
By phone at: 1-800-243-1776 Mon – Fri: 9:00am – 8:00pm, Sat: 10:00am – 6:00pm (Eastern Time), Closed Sundays.
Contact us or Chat with us online
Email & online chat hours: Mon - Fri, 9:00am – 7:00pm, Sat: 10:00am – 6:00pm (Eastern Time), Closed Sundays.
Contact us by mail: The Yankee Candle Company, Attn: Consumer Service, 4110 Premier Drive, High Point, NC 27265.
To ensure delivery, add YankeeCandleEmail@yccmail.yankeecandle.com to your address book. The Yankee Candle Company
Attn: Customer Service
4110 Premier Drive
High Point, NC 27265 This email was sent to |
