Dear Friends and Loyal Customers,
As we start a New Year, we look forward to what 2024 can bring and reflect back on the year that 2023 was.
As always, we would like to start out by thanking all our customers, both old and new, who have offered incredible support and stuck by our side in good times and the not-so-good times. It sounds cliche but SPIER & MACKAY simply doesn't exist without you. We are truly grateful for your continued patronage and we'll continue to do our best to bring you the best value in menswear.
Reflecting back, 2022 ended and 2023 started with some significant shortcomings in shipping, returns, and customer service. Though we've improved significantly in shipment processing times, email response times and refund processing times, things are still not perfect, and we still have a lot of work to do in these areas. That said, we're absolutely dedicated to constantly making improvements and making your experience much easier and smoother for the long run.
2023 was a record year for us and we hope to continue that momentum into 2024!
We have A LOT planned in 2024. We'll keep some of those surprises under wraps until they are ready ;) Stay tuned!
One area we can talk about is our Made-to-Order program. We've been hard at work on updating and revamping the MTO program for quite some time and the goal posts kept moving on what we wanted that program to look like. Yes, we know we've been saying that for quite a while, a couple of years probably. It turned out to be significantly more complicated and required more new systems and resources than we originally thought. That said, we're almost ready to reveal the new program in the early part of the year and hope you'll be pleased with what we have to offer.
We're really excited for 2024, and hope you are too.
Once again, all of us at SPIER & MACKAY would like to thank you for your continued support and with everyone Health, Happiness and Success for 2024!
Warm Regards,
Rick Khanna
President & Creative Director