Everybody's reset their routers, right?

From: POLITICO Ottawa Playbook - Monday Jul 11,2022 10:01 am
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Jul 11, 2022 View in browser
 
Ottawa Playbook

By Nick Taylor-Vaisey

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Thanks for reading the Ottawa Playbook. I’m your host, Nick Taylor-Vaisey. Today we assess the damage wrought by the massive Rogers outage — and ask a few what ifs. Also, we dig a little deeper into Friday's quiet bureaucratic shuffling.

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DRIVING THE DAY

THE DAY THE EARTH STOOD STILL — Friday's nationwide Rogers outage united millions of Canadians in an entire day's worth of grumbling about our collective reliance on a few very large telecoms. As POLITICO's Rogers-reliant Canada team scrambled for service, Ottawa struggled with the painful consequences of seeing zero bars on cell phones.

— There were the first-world inconveniences. WIth debit services down all over, restaurants and coffee shops across town taped handwritten notes to their doors: "Cash or credit only." By nightfall, the ByWard Market patios without even credit were easy to spot: they were the ones where plenty of tables were empty. The Metropolitain pulled out old-fashioned paper credit slips.

— There were the workarounds. One lobbyist who struggled with connectivity found solace in WhatsApp, a makeshift weapon in a world with unreliable SMS text messaging.

— And there were major impacts. The Canada Revenue Agency's telephone services were down all day. The CRTC's lines were also down, which had sardonic tweeters roasting the telecom regulator all day long. The same fate met the government's GCKey service, which notably allows secure access to personal citizenship and immigration records.

(Playbook asked the Competition Bureau, which is currently reviewing the Rogers-Shaw merger, for a status update on their operations. The agency was all systems go.)

The Canada Border Services Agency flagged that Rogers customers reentering Canada mid-outage would likely have to fill out paper forms — which led to some confusion about the ArriveCan app's functionality. (Long story short, the app itself was in fine working order.) As for the CBSA's 1-800 services? You might sense a pattern here.

— It could have been much, much worse: Five years ago, Shared Services Canada (SSC) inked cellular services deals with Rogers and Bell Mobility. They added up to C$432.1 million over six years. But only C$62.1 million went to Rogers as the government's secondary supplier. Bell hoovered up the rest.

Playbook asked SSC for a detailed breakdown of service disruptions across federal bodies. In a Sunday response, the agency told us the Bell contract has ballooned to C$735 million, a consequence of the feds needing support for pandemic services and "other emerging business requirements."

Those contracts cover 45 departments. They use a combined 382,122 cellular devices. More than 98 percent of them are Bell phones.

We know what you're thinking: What if Bell pulls a Rogers?

— Public inquiry? Former CRTC chair JEAN-PIERRE BLAIS called for a deeper look into the Rogers fiasco . "This could have been a disaster if another public emergency occurred concurrently," he wrote on LinkedIn. "Canadians are entitled to know what happened and how can this be avoided in the future. This is essential infrastructure. We need more reliability, more resilience and better competition."

— Why the toll-free failure? A few months before the feds signed cellular deals in 2017, Rogers scored a 10-year contract to power more than 15,000 1-800 numbers.

— A shot across the bow: Rogers blamed the catastrophic failure on a "maintenance update," and there's no evidence a cyberattack played any role in the chaos.

But the Friday ordeal felt a lot like a scenario sketched out by journalist MATT GURNEY back in February. Gurney painted a spooky picture of a Canada that wakes up to a massive cyberattack and doesn't even realize it.

A cybersecurity expert in Ottawa reminded Playbook that the government's Bill C-26 would introduce a new law "requiring designated operators in the finance, telecommunications, energy, and transportation sectors to protect their critical cyber systems."

Might be time for policymakers and the rest of us to add C-26 to our summertime reading.

— Further reading: "The Rogers outage is a sign we need to get serious about infrastructure resilience," writes TVO's JOHN MICHAEL MCGRATH.

— A reminder: Spare a thought for stressed and anxious customer service reps .

NEW AT POLITICO CANADA — 338Canada's PHILIPPE J. FOURNIER has his latest projections for October's provincial election in Quebec. Fournier has FRANÇOIS LEGAULT's CAQ winning big, to say the least.

— How big? "A stunning 95 seats on average, more than 30 seats clear of the threshold for a majority at the National Assembly," writes Fournier. "Only twice since confederation has a party won more than 95 seats in Quebec, so Legault appears en route toward a victory of historic proportions."

Read the rest of Fournier's analysis here.

SUMMERTIME READS

Today's picks come from CATHERINE CLARK, co-founder of The Honest Talk pod and former host of "Beyond Politics" on CPAC. Clark's first selection hits close to (her) home.

Brain food: “Fertility: 40 Years of Change" by MAUREEN MCTEER

Not only is this newly published book an exploration of the extraordinary changes related to human reproduction in the past 40 years — from the birth of the first IVF baby to our ability to now create babies from parents who were never born — it also challenges us to consider how these technologies could change society’s definition of what it means to be human in this century. And, perhaps just as importantly as all of that, it’s written by my mom — so it’s a must read!

Guilty Pleasure: "Anna: The Biography" by AMY ODELL

I spent countless teenage hours reading magazines like Vogue and W, so can’t wait to dive into this unofficial biography of ANNA WINTOUR , who has not just influenced, but ruled, the global fashion industry as Vogue’s Editor in Chief for almost four decades. Wintour is ambitious, disciplined, determined and frankly a bit scary. She’s also an enigma and this book claims to deliver the inside scoop.

Stay tuned for more VIP summertime bookshelf selections. And send your reading suggestions to us! We'll share your picks with thousands of your closest friends — i.e. in our Playbook newsletter.

PAPER TRAIL

— Last call: Today marks the end of 30-day consultation periods for the public to comment on proposed regulations to modernize Canadian grain grading dispute resolution; plus, changes to simplify the immigration appeal process — and cut decision wait times by two months.

For your radar

The Pride Flag flies outside the Prime Minister's Office in Ottawa.

Changes at the PMO. | POLITICO Canada


MUSICAL CHAIRS — The Friday press release sounds harmless enough: "The prime minister announces changes in the senior ranks of the public service."

When the PMO hit publish on that afternoon missive in the middle of summer, much of the country was distracted by a lack of internet. But these weren't tiny tweaks.

Mostly, this kind of shuffle goes unnoticed. But it shouldn't. Here's what changed Friday after three major retirements prompted a rejigging of the upper ranks.

— The still-rising star: The new deputy minister for immigration, refugees and citizenship (IRCC) is CHRISTIANE FOX. Her last assignment, which dates to 2020, was Indigenous services DM. Before that, she served the same role at intergovernmental affairs for three years. These aren't easy assignments.

Before her run as department head, Fox served the first Trudeau Cabinet in the Privy Council Office as assistant secretary for communications and consultations.

— Family ties: Fox comes from political stock. She's the sister of Navigator managing principal GRAHAM FOX, the former president of the Institute for Research on Public Policy and one-time chief of staff to then-PC leader JOE CLARK. Fox's dad is journalist-turned-Mulroney aide BILL FOX, who recently made waves in town with a new book on "seismic shifts in political media and technology."

— Idle speculation: One veteran of public service moving and shaking mused that the current PCO clerk, JANICE CHARETTE, could be grooming the widely respected Fox as a future replacement.

— A new top spook: As SHELLY BRUCE retires as chief of the Communications Security Establishment, Charette is slotting in CAROLINE XAVIER as replacement as of Aug. 31.

Xavier's first gig as a senior public servant, back in 2004, was in infrastructure and operational services at CSE. She also spent a decade at CBSA, and then three years as assistant secretary to the Cabinet for security and intelligence. She's spent the pandemic toiling as an associate deputy minister at Immigration, Refugees and Citizenship.

— What Charette might be plotting: The same vet of Wellington Street advancement mused that the clerk might see a future national security advisor in Xavier.

— The top bureaucrat at Indigenous Services: That's now GINA WILSON, a public servant since 1996 who won the 2020 Indspire Award "for her leadership and her life-long work on Indigenous issues and supporting Indigenous employees."

Wilson, an Algonquin woman who hails from the First Nation community of Kitigan-Zibi, leaves her post as Women and Gender Equality DM. She has worked several stints at various precursors to Indigenous Services.

— Flashback: Back in 2019, JODY WILSON-RAYBOULD was said to have rejected the Indigenous Services post in Cabinet. At the time, MARY ELLEN TURPEL-LAFOND, director of the University of British Columbia's Indian Residential School History and Dialogue Centre, called the job offer "deeply humiliating" to JWR — who would be put in the position of administering an Indian Act most observers agree was founded in racism.

HAYDEN KING, the executive director of the Yellowhead Institute, concluded the PMO came off as arrogant .

For her part, Wilson appears to have no qualms heading up the department.

— Transitional post: BENOÎT LONG is set to exit his post as chief transformation officer at Service Canada for a PCO role as a “senior official.” Translation: He's in between jobs, tasked with a special project or headed for the public service's exit sign.

On LinkedIn, Long said: "I will miss ESDC and Service Canada but look forward to my next journey at Privy Council Office!"

— Other moves: ERIN O’GORMAN will leave her post as associate secretary of the Treasury Board for a new job as president of the CBSA. FRANCES MCRAE is moving on from serving as the RCMP’s chief administrative officer and will start a new job as DM of Women and Gender Equality and Youth. Read the full list here.

— Food for thought: In her 1989 book "Ottawa Inside Out," STEVIE CAMERON quotes former PCO clerk GORDON OSBALDESTON framing the various paths trod by mandarins who wield influence in the capital. "Some people go to Ottawa looking for power; some go and it almost descends on them. They acquire it because of a sense of mission."

TODAY'S HIGHLIGHTS

The Canadian NATO Parliamentary Association’s executive committee will receive a virtual briefing session with Canada’s ambassador to NATO, DAVID ANGELL.

Members of the Canada-United States Inter-Parliamentary Group are in Wichita, Kansas where the city is host to the Council of State Government Midwestern Legislative Conference.

10:30 a.m. Transport Minister OMAR ALGHABRA is in London, Ont. to make “an important national” announcement related to medium- and heavy-duty zero-emissions vehicles.

11 a.m. In Montreal, PM Trudeau will participate in a roundtable discussion with Sun Youth and victims and survivors of violent crime.

3 p.m. (2 p.m. CT) Natural Resources Minister JONATHAN WILKINSON is in Regina, Sask. to make a clean energy announcement at First Nations University of Canada and hold a media availability.

3:20 p.m. The PM will visit a community leisure center in Montreal.

6 p.m. (3 p.m. PT) B.C. Premier JOHN HORGAN will host a summer meeting of Canadian premiers in Victoria, B.C. The two-day meeting will kick off with a photo-op at Victoria’s Fairmont Empress.

— Horgan was on CBC's The House over the weekend, where he drew up the state of play on the provinces' healthcare funding demands.

MEDIA ROOM

— The CBC's JASON MARKUSOFF reports from the Stampede: How a Conservative party BBQ became Pierre Poilievre's red-meat cookout.
And here's DON BRAID on the same event.

— On the federal riding redistribution beat, the Telegraph-Journal's ADAM HURAS picks apart the awkward results of New Brunswick municipal amalgamations on the process. As it stands, some small communities would elect multiple MPs.

— Suncor Energy Inc.’s CEO MARK LITTLE resigned Friday evening. The Globe’s EMMA GRANEY has the story.

— Former Morneau and Freeland policy adviser AMITPHAL SINGH writes that interest rate hikes can't be the only solution to stubborn inflation.

The Liberals, he writes, ought to ponder a public-private agency that identifies "highest need infrastructure projects or most important regulatory reforms." A hint that it could find an audience: Freeland budget whisperer TYLER MEREDITH liked Singh's post on LinkedIn.

— ICYMI when the network was down, HEATHER SCOFFIELD writes: Canada’s economy is on fire. Why doesn’t it feel that way?

— Family physician RAMONA COELHO, an expert witness before the House and Senate committees examining the bill to extend medical assistance in dying, poses this question in the London Free Press: “Have we considered how MAiD offered by the government might affect a person’s decision to choose death?”

From our colleagues in that other London: Revenge of the Blob: How officials helped topple BORIS JOHNSON. And here’s the latest on the race for his replacement.

PROZONE

For POLITICO Pro s, our latest policy newsletter: The week ahead: PMO plays musical chairs

In other headlines for Pros:

Canada will return key Nord Stream pipeline component.
Biden’s pitch for Eric Schmidt-funded fellowship raised red flags.
Conservative race enters twilight zone in Calgary.
Canada trade chief says Biden could fight inflation by lifting lumber tariffs.
DeSantis hints at taking the FDA to court over the Canadian drug importation.
U.S. to share mRNA technology in global patent pool.

ASK US ANYTHING

TELL US EVERYTHING — What are you hearing that you need Playbook to know? Send it all our way.

PLAYBOOKERS

Birthdays: HBD to JOYCE MURRAY, minister of fisheries, oceans and the Canadian Coast Guard.… Law professor MICHAEL GEIST also celebrates today.

Hitched: Seniors Minister KAMAL KHERA, married JASPREET DHILLON last Thursday. TELUS Agriculture's public policy director — and former PMO B.C. advisor — SANGEETA LALLI, married Friday in Vancouver.

Spotted: At the official apology to descendants and relatives of the men of the No. 2 Construction Battalion, delivered by JUSTIN TRUDEAU and Defense Minister ANITA ANAND on Saturday: Liberal MPs GREG FERGUS, LENA DIAB and DARRELL SAMSON. Senators ROSEMARY MOODIE, WANDA THOMAS BERNARD and MARILOU MCPHEDRAN.

"It's packed and it's beautiful," said one attendee.

Liberal MP GEORGE CHAHAL , hosting a Stampede Pancake Breakfast.… SCOTT AITCHISON, “Saying Yahoo! to Pride at Stampede 2022”.PIERRE POILIEVRE, stampeding with Calgary MP JASRAJ SINGH HALLAN. U.S. ambo DAVID COHEN, looking the part in Calgary.

Watch for VIPs at Amazon's Calgary Stampede reception this evening at the King Eddy hotel rooftop. They're partnering with the Calgary Chamber of Commerce. Expect Mayor JYOTI GONDEK, NDP leader RACHEL NOTLEY and more.

CLAIRE SEABORN , chief of staff to Natural Resources Minister JONATHAN WILKINSON, soliciting suggestions on the best national park to visit.

Ghostwriter JOHN LAWRENCE REYNOLDS talking about BILL MORNEAU’s upcoming memoir: “The biggest surprise, obviously will be the background of the reasons [Mr. Morneau] left,” he tells The Globe’s IAN BAILEY. “A substantial surprise will be his highly qualified and substantive opinion of Justin Trudeau’s weaknesses as prime minister.”

Movers and shakers: RONA AMBROSE will head REBECCA SCHULZ’ s UCP leadership campaign. CP has the story.

ZACH CHURCHILL is the new leader of Nova Scotia Liberal Party. Your Playbook host remembers Churchill's run as the Canadian Alliance of Student Associations' ambitious executive director in Ottawa.

Friday was BLAKE OLIVER's last as a senior policy adviser to Natural Resources Minister JONATHAN WILKINSON. This week she joins Freeland’s office — still as a senior policy adviser … StrategyCorp VP AIDAN GOVE-WHITE joined the board of Trillium Housing.

Former NDP Hill staffer NATE LITTLE is now repping the vaping company Juul Labs Canada, where the head of external affairs is former NDP MP GLENN THIBEAULT, who later served as KATHLEEN WYNNE's provincial Liberal energy minister. Juul products, which are still available in Canada, were recently banned south of the border .

Earnscliffe's LONZELL LOCKLEAR and MARY ANNE CARTER are lobbying for Auxico Resources Canada, a critical minerals producer that plans to build a plant in Colombia.

TRIVIA

Friday’s answer: The total weight in tons of all 53 bells in the Peace Tower carillon is 55.

Props to ROBERT MCDOUGALL, HARRY MCKONE, BRAM ABRAMSON and ED COLQUHOUN.

Monday’s question: Who said this of a song they wrote, though never recorded, for PIERRE TRUDEAU: “It’s in a country style and it almost got recorded by Tanya Tucker because she loved it and it would have been perfect for her and Glen Campbell … But then they broke up.”

Send your answers to ottawaplaybook@politico.com

Playbook wouldn’t happen without Luiza Ch. Savage and editor Sue Allan.

 

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